Forum UK Broadband ISPs: speedtouch ppp disconnection problems!!!!!!

i've recently had spyware trouble which removed various
lsp files from the system. but after sorting the said problem
out speedtouch connection tells me that my ppp is disconnected could anyone out there give me some input to
resolve the prob. Its been 2 weeks now.

How interesting, so it seems to be that I am not the only one. I have signed a new Broadband contract with Bulldog Broadband 8 Meg in London, I have installed the software from Bulldog / Thomson Speedtouch Modem 330. Since than I have constantly 0734 error, PPP connection disconnected, 0r 0690 password or username wrong, or 0680 no dial tone. I complained again and again, but with my last mail to the customer support team of Bulldog is the outcome nothing, I am ignored. As well, I was advised to disable all my gurads, firewalls to let Bulldog through, by this I got an infection on my PC, so that I lost the whole machine. Any more of you having the same problem, even with Bulldog?????

got same trouble with Bulldog + SpeedTouch330 here.
I keep getting disconnecting every now and then; then it would not verify the password on the first attempt as I log back in.
And I am not even talking about the so-called 8Mbps ... more like 1.6Mbps!! even after "optimizing" to >4Mbps etc....
Maybe I am missing something...

Not to mention how painful it was to get it all up and running.
An engineer was sent over in order to 'test' the line before I could set anything up. He stayed 10 minutes, just so that he could drink a cuppa. He did nothing else. Nothing.
So off he went, and here I was pulling me hair out.
I rang them up telling them that I was having problems getting online.
I have had a BT connection until now and everything had just gone smooth with them, so I figured it should be no different with any other ISP. Yeah right! Long story short, I had to stick a filter for each Sky box (3 in all) as they interfere with the line, when they never did with BT.... . Oh and I had to guess that!

Hello.  I got this problem using Toucansurf on my XP computer - 'Error 678 & PPP disconnected'.  Cannot solve.  BUT, when I tried to instal it on my old 98SE computer (wouldn't even pass BT's broadband test !), it set itself up & connected immediatelly. So looks like I'll have to stick with this. If anyone solves the problem when running XP, please let me know.      Ted Griffin.

Error 0734 on Bulldog bb 2mb connection and invalid password errors.

Above are the problems that i like several others here are also suffering.

Once  the line has dropped i try to restart and get username or pass unknown error command i have to re enter correct password in order to reconnect.

I have currently  disconnected my sky telephone cable and fingers crossed it has not dropped for 10 mins although why i should have to do this is beyond me as it has worked relatively error free for 12mnths

Many thanks for the advice. I changed my modem and it seems to have worked!!?

It's only a slim chance, but .... I had the same problem only to discover that my password to my BT Broadband account had dissapeared from my router. When I re-entered it the problem went away !

Hi,

I've recently purchased a Thompson Speedtouch 330 and i'm getting the same problem "PPP connection disconnected".  However, when I tried someone else's Speedtouch 330, and it worked!  So then I thought it must have been a faulty modem, but I tried it on another computer and it works fine.  So we have swapped modems but this still doesn't explain what the problem is.

Had the same prob with stouch330 and bulldog for the past 2 months.
I reinstalled the modem and in the process of doing so, i lost my password to connect. So i phoned bulldog to retrieve it and mentioned the problem.
They advised me to log when the connection drops for a period of 2 hours, phone them back up and report it to them. It must be some kind of traffic problem seeing as it appears to discon randomly.
Anyway, it's been on for over 24 hrs and not dropped so they must've done something about it.

i imagine it to be something to do with priorities with the other 49 peeps on my pipe.

Discraceful problem anyway.. they've probably bit off too many customers than they can chew!

Pr0f- DarK

Ditch the Speedtouch! Had a nightmare with mine. Bought a Netgear and solved the problems. I am not advertising Netgear by the way, just pleased to have my broadband running without any random disconnection issues. The Tiscali sales team told me that the Speedtouch provided worked with OSX, how wrong they were. After emailing them to ask for technical help, and getting untold replys asking me to check my filters etc, I undertook the task of troubleshooting the problem myself. It turns out that the Speedtouch is a load of rubbish, my connection speed has risen by a whole meg since getting shot of it, no random connection dropouts and broadband all the time. How they can supply such inferior equipment, I don't know. Good luck, burn the Speedtouch!!

You should get yourself a modem/ router. There are many available, your choice. I am running 3 ethernet devices into mine, and don't have any problems at all. A router which runs off its own power source is a must, whereas, a modem/ router that requires the computer to generate the power is not. When you switch the computer supplying the power off, you lose the connection. None of the other pcs will be able to connect unless the main one is on. I can switch my G5 off and still use the laptop or XBOX on the net. Ethernet provides fast file sharing over your home network, much quicker than USB devices, which really should be avoided. The Speedtouch is a cheap and easily available product, I have seen them on ebay for a couple of pounds, in fact, I have two which I don't have the heart to sell to an unsuspecting customer, have binned them!! I am using a Netgear 4 port Ethernet modem/ router which also acts a my server to any connected devices, for 40 pounds you can't better. I hope this helps.

Hi wondered if you could help. Had speedtouch (using it now) with orange. Updated to Livebox and have similar prob. Spent time and money on useless call centre. Have the PPP server down message. Would getting a new router be a solution?

Hi there,

Found this thread after searching for help on the ppp connection....

I reall hope Im not repeating common knowledge here....but...

I recently ordered the new "non-cable broadband" service from Virgin Media and was sent a text message saying my service had now been connected yesterday.

I also received an email telling me how to log in to my broadband. (is it just me who loves the irony of that? sending you an email with the instructions???!?!)

Anyway, the email gave my username and password to log in, however when I entered these into the "speedtouch connection" it failed to connect.

after numerous phonecalls to Virgin this morning (one guy did not have a clue what "non cable broadband" was or what a "speedtouch modem" was either despite saying he had been there for over 4 years................ muppet..) I finally was on the brink of giving up, until I logged in to my Virgin.net account from work and buried under the FAQs is this section,

http://www.virgin.net/helpme/connection/username.html

Broadband customers

Your broadband login is also based on part of your email address, but it includes 'adsl.' between the @ and the virgin.net. For example, if your email address was joe.bloggs@virgin.net, your broadband username would be joe.bloggs@adsl.virgin.net. You only need to use your broadband login when you set up your modem.

So thats it, you have to put "adsl" in your username... quite how I was supposed to know that I really dont know as it doesnt appear ANYWHERE in the "email" Virgin sent me.

I have had this trouble for the last year.
Have been in touch with my ISP a dozen times about
this problem they refunded me a whole months payment because at one stage I was off line for a full week and tryed every thing to get back on line.
Things have gone alright for the last month but today it has started again.
You would think that the ISPs in this country would get wise to the fact it is the modems at fault and ditch them till the manufactuers are told.
I am going out to get a Ethernet modem.We will see how that goes fingers crossed.

Does it keep disconnecting? The problems may be to do with the line rather than the router. We receive a number of complaints at ukbroadbandworld about people's broadband not working but mostly it's the service that is provided underlying from BT. UK Broadband World

I have the same trouble as everyone else it seems, speedtouch 330 modem (with Orange BB) it was fine for at least 18 months, then up-graded to their 8meg service (from 2meg service) about 2 months ago and then it started this "dropping out" business, with either "no dial detected" or "error 0734". There appears to be no pattern sometimes I can go for 3 or 4 hrs without trouble and other times it can be 3 or 4 minutes!! It is so frustrating, and by reading these messages there does not appear to be an answer, some think it is their ISP provider, some the BT line and some the Speedtouch 330. Anyone got a definitive answer yet?